About Queuemetrics  

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits:

  • Supports unlimited agents, queues and campaigns.

  • Control clusters of Asterisk servers as a single virtual server.

  • Compatible with any Asterisk version and configuration.
  • Compatible with Elastix 2, FreePBX and Thirdlane.
  • Available in multiple languages.
  • Compute over 180 metrics for calls, traffic, sessions.
  • Single and multiple reporting for queues/campaigns.
  • Weekly activity breakdown in days, hours.
  • Measure business targets against SLAs.
  • Measure staff performance on ACD/non­ACD activities.
  • Customizable QA forms for live/recorded call grading.
  • Complete performance reports by agent and by queue.
  • Listen to live/recorded calls also on multi­server setups.
  • Export reporting data to MS Excel, CVS, XML.
  • Detailed real­time activity reporting with definable alarms.
  • Listen to live calls remotely.
  • Available real­time Wallboard mode.
  • View agent screens via VNC screen­sharing server.
  • Restricted Visitor mode for external inspection.
  • Add/remove agents directly from Administrator screen.
  • Available extension module Agent Awareness (AGAW).
  • Integrated WebRTC Softphone
QueueMetrics Icon Agent Page, the innovative and minimalistic interface where agents can operate

all their call-center functions with only one control icon.
Certification and Interview  Loway DafTikshoret Israe
Channel : YouTube